Upping Your Customer Service Quotient

Upping Your Customer Service Quotient

Hello there, you Customer Service Expert, you! But why would I call you an expert? For starters, you’ve been a customer all your life. Since you were a little kid, you’ve been buying stuff, going to the movies, paying bills, eating in restaurants, getting...
Simple Tips for Perfect Email Etiquette

Simple Tips for Perfect Email Etiquette

Email is fast and efficient and doesn’t require postage or laboriously typed letters on fancy letterhead. But, as with all written communication, it’s definitely got its downsides: you’re relying completely on written words to get your message across. No one will be...