Have you ever organized a birthday party for your six-year-old, served as beer pong captain for your fraternity, taken charge of a department meeting at work, or headed up a sub-committee for the annual Halloween parade in your hometown? If so, then call it what you...
Memory is a funny thing. Many of us recall a time before mobile phones and tablets, when we could rattle 30 different telephone numbers off the top of our heads without giving it much thought. Friends, family, business contacts, and that favorite pizzeria in Chicago...
I have noticed something recently in my travels around the country. Whenever I talk to groups of businesspeople about presenting themselves in the best possible light for job interviews, more people over the age of 50 are seeking my advice on overcoming age bias in...
Have you heard that adage before? My grandmother used to say it to me when I was a little girl. I was evidently a very smiley kid (or so said all my relatives), and that habit has followed me into adulthood. I truly love to smile, and I believe I’ve benefitted,...
It’s that time of year again: the first quarter of the New Year. LinkedIn, Forbes, and USA Today all report that we—the American workforce—are on the move once more, looking for new, exciting opportunities in the job market. How about you? Are you one of those people...
Over the holidays, I received a great question from a reader in Brooklyn, NY, and I thought I would share it in this week’s blog. I think we can all relate to her dilemma: I recently started a job at a new company where the entire team frequently communicates over...
Wow! It must be the New Year, because I’ve been receiving a lot of questions from readers who’ve just started new jobs and are looking for advice. We’ve all been there. It’s your first day, and you’re not even sure where to hang your jacket. Or whether it’s OK to use...
Hey! How much money do you make? What’s your take home pay? You got a raise? What’d they give you? You’re expecting a bonus this year? Like how much? Most likely, these are questions you’ve never been asked, because in our culture, we view them invasive and impolite....
Hello there, you Customer Service Expert, you! But why would I call you an expert? For starters, you’ve been a customer all your life. Since you were a little kid, you’ve been buying stuff, going to the movies, paying bills, eating in restaurants, getting...
You wouldn’t go on holiday to a far-off land without finding out about the climate, the culture, and whether you need to bring your winter parka or bathing suit, would you? Well, if you’ve never stepped foot in the organization you’re about to...
