You probably know people who always say or do the right thing at the right moment, and never seem to lose their cool. Whether it’s while facing an angry customer, uncooperative co-worker, snarky employee, or cranky boss, they never stammer, stumble, or get...
Last year, on a television talk show in Los Angeles, many eons into my career as a communication trainer, I was introduced (unbeknownst to me beforehand) as “the handshake guru.” I have to admit that I felt a little bit embarrassed, but I definitely appreciated the...
Among other (probably less positive) monikers, we could call 2020 “The Year of Zoom,” as it seems businesses are doing everything via video calls these days. And job interviews are no exception. In my training with job seekers around the country (which I’m mostly...
It’s probably safe to say that video meetings for business (and sometimes even for personal life) are here to stay. Whether it’s an internal meeting within the marketing department, a sales meeting with an important client, or a virtual “happy hour” meetup with your...
During your career as a manager, you will undoubtedly have talks with your employees about their behavior on a regular basis. In fact, one of your most important tasks will involve observing your employees and making mental (and possibly written) notes about their...
Hey there! How’s your mojo doing these days? You know, your mojo. Have you checked yours lately? Let’s take a look together. It’s a natural law, and it goes like this: Be good to your mojo and your mojo’ll be good to you. If you want your mojo all up and...
Hello, friends! I hope you’re staying healthy and happy, and that you’re practicing social distancing, sheltering in place, going out only for essential errands, and wearing a mask when you venture into public. It’s the right thing to do, so let’s all do it! On...
It’s/Its, You’re/Your, Who’s/Whose, and They’re/There/Their Part I Whether it’s a snail-mail letter, an email, an office memo or even a text to your boss, correctness definitely counts in the professional business world. And it counts, big-time, if you’re...
As highlighted in my previous article ‘Four Crucial Pointers to Help You Succeed’, starting out slowly, developing good relationships with others, being honest about what you know and what you don’t, and being friendly and approachable, are all essential in helping...
No matter how hard you work to gain respect at your workplace, if you don’t have influential body language, you’re likely to send a weak (or maybe even confusing) message, possibly throwing all your hard work right out the window. In face-to-face communication, one...