My Best Career Tip? Keep Your Boss Happy!

My Best Career Tip? Keep Your Boss Happy!

I’ve been a professional trainer for most of my career, and I can give literally dozens of career tips off the top of my head that are proven and practical—and can be put into practice by just about anyone. But there’s one simple tip that works better than any other:...
Phone Etiquette in the 21st Century

Phone Etiquette in the 21st Century

Last week, I made the mistake of attempting to call the HR department at Sears Headquarters. It was for an unusual issue that couldn’t be handled through their seemingly endless and frustrating automated systems—and yes, I understand that they’ve filed for bankruptcy,...
Mastering the Art of the Elevator Pitch – Part II

Mastering the Art of the Elevator Pitch – Part II

Hi! Welcome to Part II of this article. Let’s jump right in and discuss a few more pointers for how to put your elevator pitch together. Now that you know the basics of an elevator pitch and why it’s important to have one ready at all times, let’s look at some ways to...
This is How the Pros Leave Voicemail Messages

This is How the Pros Leave Voicemail Messages

If you’ve ever called someone, unexpectedly received their voicemail greeting, and then stumbled through a rambling message that was truly cringeworthy, then you know how embarrassing it is to be unprepared on a call. While stammering through a voice message to your...