You know that guy. You do your best to avoid him, because he’s always interrupting everyone’s workflow by talking loudly to his buds on his iPhone, eating odoriferous, oniony cheese-steaks at his desk, or snagging you in the hall to yammer away about his weekend –...
Hello there, you Customer Service Expert, you! But why would I call you an expert? For starters, you’ve been a customer all your life. Since you were a little kid, you’ve been buying stuff, going to the movies, paying bills, eating in restaurants, getting...
Email is fast and efficient and doesn’t require postage or laboriously typed letters on fancy letterhead. But, as with all written communication, it’s definitely got its downsides: you’re relying completely on written words to get your message across. No one will be...
