The Brutal Truth about Setting Goals: You just gotta have ‘em!

The Brutal Truth about Setting Goals: You just gotta have ‘em!

Yeah, right. You’ve heard it all before. Your mother told you. Your teachers told you. Your boss told you. You probably even attended a seminar or two, and the trainer told you: “You’ve got to set some goals if you expect to get anywhere.” Well, guess what? They were...
Six Leadership Traits Everyone Can Learn

Six Leadership Traits Everyone Can Learn

When I speak with managers and supervisors in my workshops around the country, I’m often asked this question: “What skills do I need to take my career to the next level?”   Obviously, if your job requires a unique set of technical or software skills, that’s...
Phone Etiquette in the 21st Century

Phone Etiquette in the 21st Century

Last week, I made the mistake of attempting to call the HR department at Sears Headquarters. It was for an unusual issue that couldn’t be handled through their seemingly endless and frustrating automated systems—and yes, I understand that they’ve filed for bankruptcy,...