Hello there, you Customer Service Expert, you! But why would I call you an expert? For starters, you’ve been a customer all your life. Since you were a little kid, you’ve been buying stuff, going to the movies, paying bills, eating in restaurants, getting...
Group projects. You either love ‘em (Oh, good—I get to hang out with my co-workers every Tuesday for the next four months!), or you hate ‘em (Oh, rats—I have to hang out with my co-workers every Tuesday for the next four months!). Whether you’re a manager, a...
Ho-hum. Sigh. Yawn. Another time management article, you say? Yes, I say. Why, you say? Because managing your time effectively is one of the most valuable skills you can master, I say, so let’s stop chatting while I write this article! Okaaaay, you say, but reading...
Hey there! When’s the last time you actually attended a class and learned something new? I’m talking about any class—it could be a weekend CPR/First Aid class at the local Red Cross. Or a gardening class at the YWCA. Or a professional seminar on management and...
Do you sometimes feel as if your brain just won’t relax and take a break? I sometimes feel that way—especially when I wake up at 4am and really want (and need) to go back to sleep, but my mind just won’t cooperate. I may as well get up and do something...
Hi there, and welcome to the latest edition of my blog! This time, I’m going to answer a question that was sent in to me by a reader. After reading my book, she asked if I would comment further on the concept of having a “USP,” and how to best use it in a job...
